Privacy Policy

Welcome to Vortex VPN. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

Information We Collect

Personal Information

We may collect and store the following personal information when you use Vortex VPN:

• Usage Data – Information about interactions with our app, such as feature usage and preferences.

Automatically Collected Data

We may collect the following data automatically:

• Device Information – Device model, operating system version, and unique identifiers.
• Log Data – IP addresses, timestamps, and app activity logs for security and debugging.
• Analytics Data – Non-personal data collected for service improvement (e.g., crash reports, engagement metrics).

How We Use Your Information

We use the information collected for the following purposes:

• Improvement & Development – To refine our service and enhance user experience.
• User Support – To respond to inquiries and resolve issues.
• Security & Compliance – To detect fraud, enforce terms of service, and comply with legal obligations.

Data Storage and Security

We take data security seriously and implement industry-standard measures, including:

• Encryption – Data is encrypted in transit and at rest.
• Access Controls – Strict access policies to prevent unauthorized access.
• Secure Infrastructure – We use reputable cloud providers with strong security practices.

Third-Party Services

We work with trusted third-party services that comply with GDPR and other regulations:

• VPN Servers – VPN servers are protected with leading industry methods.
• Payment Processing – Transactions are handled through the App Store.
• Analytics – Aggregated data is used to improve the app experience.

We do not sell, trade, or rent personal information to third parties.

Data Retention

We retain your personal data only for as long as necessary:

• Account data is retained while your account is active or as required by law.

You may request deletion of your data at any time.

Your Rights

You have the following rights regarding your data:

• Access – Request a copy of your personal data.
• Correction – Request corrections to inaccurate data.
• Deletion – Request the removal of your personal data.
• Withdraw Consent – Withdraw consent for data processing where applicable.

To exercise these rights, contact us at contact@vortexvpn.cc.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app and on our website with the "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

Email: contact@vortexvpn.cc

Last updated: March 2025